• kimq says:
  06/03/09 at 22:49:21

  Ok… I had to make a copy of sqlite3.dll and put it in another directory to get past the first error message (couldn’t find sqlite3.dll). I put in the Windows/System, windows/system2 and the ‘Documents and Settings’/AllUsers directories. I don’t know which one it liked, but the error message went away.

  Then I had to make sure the browsers could save cookies.

  Then I was able to set up the configuration settings of the CurrentWatcher Service installer. I ran the ‘test’ and it says everything is good. So I hit OK, but the Current Watcher window still says ‘Service not installed’.

  What’s the next step?

  Thanks,
  Kim

• kfdeken says:
  08/29/09 at 09:08:44

  Exactly the same situation here.

• mike says:
  09/03/09 at 11:50:52

  Sorry for the delay in responding.

  To clarify, have you both got the Footprints software from The Energy Detective installed and running on your machines?

  What OS are you running on? (e.g. Windows XP)

  Thanks,
  Mike

• kfdeken says:
  09/04/09 at 07:06:30

  Yes, I have the Current Watchers service running. Vista OS. After loading my name, password, the ID from the website, and the location of my TED Database, I run the test and it says "Data Sent, Config OK." Then I close out of that and attempt to start the service (message says "starting"), but when I press start I get an error message "Code 5, Access Denied." Thanks for your help.

• kfdeken says:
  09/04/09 at 07:07:54

  And yes, I have "TED Viewer" running without issues on my computer.

• mike says:
  09/04/09 at 09:15:04

  Hi,

  Just making sure here… to get the system running, you’re going to need to have 2 services running. The first service is the TED service which gets installed first. It comes with TED in their Footprint software. Please let me know whether this service is running.

  TED’s software installation places a sqlite.dll onto your PC….

  Once the TED service is running which you can verify by launching the Footprints application which comes with it, you can then proceed to the installation of the CurrentWatchers service.

  Could you please verify that you have the TED service running? That will eliminate one variable and allow us to focus on why we’re getting an error code 5 here.

  Thanks,
  Mike

• mike says:
  09/04/09 at 09:20:45

  Sorry… saw your second post after sending my reply…

  Could you please take a look in the Event Viewer and see whether there are any errors posted there after attempting to start the service?

  Thanks,
  Mike

• mike says:
  09/04/09 at 09:25:01

  And I think we should be able to sort this out… I think you are experiencing a permissions issue.

  Mike

• kfdeken says:
  09/04/09 at 09:48:58

  Here is what MS site says:
  1. Time Synchronization problem.
  2. Missing permission to access the remote computer (Share, NTFS, GPO).
  3. Firewall and/or third party product may eliminate connection to the remote computer.
  4. The computer account isn’t disable (Or have expired computer account password)or doesn’t exiting in the domain.
  5. Active Directory replication problem may occur.
  I’m turning off my firewalls temporarily to see if that helps.

• kfdeken says:
  09/05/09 at 06:50:07

  With firewalls off, I still get "Code 5, Access Denied" in a CurrentWatchers Service Message box.

• mike says:
  09/05/09 at 08:52:58

  I’m pretty sure this has to do with the permissions of the user necessary to run the service.

  Can you check the properties of the service?

  Control Panel|Administrative Tools|Services

  Right click on "Current Watcher Service" and select the "Log On" tab. Please see if it makes a difference by running it as a different user, for example.

  Mike

• mike says:
  09/06/09 at 11:09:38

  Hi,

  One thing to try. I’m hoping that we will be able to access the CurrentWatchers folder if we install the service as an Administrator, rather than with regular user permissions.

  Let’s try this: please uninstall the CurrentWatchers service. Right click on http://www.currentwatchers.com/CurrentWatcherSvc.exe, and save the .exe in some location on your PC.

  Then, open the command prompt as Administrator in Vista. Open the Start Menu, type in ‘cmd’ in the bar along the bottom, then instead of just pressing enter, press CTRL+SHIFT+ENTER instead. It will then show up as ‘Administrator: Command Prompt’ in the window title.

  Please run the CurrentWatcherSvc.exe installation directly from the command prompt.

  Hopefully, then the service will have the necessary permissions to access the sqlite3.dll and be able to write to the log file (these are the areas where I believe we are lacking permission).

  Thanks,
  Mike

• kfdeken says:
  09/07/09 at 19:46:31

  Okay, Ill give it a try and send a reply shortly. Thanks for the help!

• Jim says:
  12/23/09 at 20:47:38

  Hey Mike looks like I am haveing the same trouble
  xp sp3
  all ted services are running and I am sending data.
  All config. are correct but os says service not installed
  MEC

• mike says:
  12/24/09 at 13:32:12

  Hi Jim,

  This sounds like a different problem. On XP, there should not be a permissions issue.

  Could you please send me your CurrentWatcherSvc.log and CurrentWatcherSvc.ini files located in:

  C:\Program Files\Current Watcher Service\

  You can e-mail them to me at admin@currentwatchers.com

  Thanks!
  Mike

• mike says:
  12/27/09 at 09:07:29

  Jim,

  Glad we resolved the issue through our off-line e-mail exchanges…. Turns out I had posted the Service executable on the website and not the Setup Installer. My mistake.

  I’ve updated the link at the top of this post to point to the Setup Installer.

  So, all should be good now.

  Mike

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